Contact R. Riveter

• Customer Service
• Media + Interview Requests
• Company Collaborations
• Donations & Sponsorships
• Retail Store Locations
• Follow us on Social Media

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Ordering

• Can I buy R. Riveter handbags in a store?
• What can I do if I am interested in an item that is currently out of stock?
• Why is my item on backorder?
• Can I cancel my order?
• How can I track the status of my order?

Returns + Exchanges

• Can I exchange my R. Riveter bag for a different style?
• Can I return my handbag to R. Riveter for a refund?
• Why is there a spot/imperfection on my new bag?
• Why is my new bag a different color than what I saw online?

Payments and Taxes

• Will my card be charged at the time of purchase?
• How to I apply a discount code to my order?
• Can I get my gift card code re-sent to me?
• How do I use my R. Riveter gift card?
• What methods off payment does R. Riveter accept?

Warranty & Repairs

• Product Care
• Repair Request
• Does R. Riveter offer a warranty on my new bag?

Shipping

• How much does shipping cost & what carrier service will be used?
• How long will it take for me to get my item?
• Is there a tracking number for my bag?

Post to Pillar

• What is Post to Pillar?
• The Post to Pillar Vendors
• Can I apply to be a Post to Pillar Vendor?
• What is the Return Policy for Post to Pillar items?

GENERAL FAQ'S

• Can I send my own military materials to be made into a bag?
• How do I unsubscribe from the email list?
• Speaking Engagement Requests
• Why do military spouses need work?
• How long will my bag last?
• Do you ever put bags on sale?

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