At R.Riveter, we are happy to take back any R. Riveter Handbag or Accessory within 30 days of receiving your item. The customer must show proof of purchase (order #, email). The item must be returned in its original condition. R. Riveter will not refund shipping fees. The refund will be credited to the original form of payment. The customer is responsible for return shipping.
What does "original condition" mean?
Hangtags still attached
What if the item was a gift?
Gifted items can be returned for Store Credit with proof of purchase. Proof of purchase would be the original order number/purchaser.
Please contact email@example.com to receive approval of return for store credit.
All items purchased at R. Riveter’s Scratch and Dent sale are FINAL SALE and cannot be returned. Gift Cards are non-refundable/returnable
To process an exchange, the customer must complete the return process above and repurchase the item they want instead.
Please submit a return request by going to our Return Portal and entering order information.