Returns & Exchanges

At R. Riveter we are happy to take back any R. Riveter Handbag or Accessory within 30 days of receiving your item. Customer must show proof of purchase (order #, email) The item must be returned in original condition to qualify for a refund. Shipping fees will not be refunded. Refund must be credited to original form of payment. Customer is responsible for return shipping.

What does "original condition" mean?

  • Hang tags still attached

  • No animal hair, human hair, fragrance or odor.

What if the item was a gift?

Gifted items can be returned for Store Credit with proof of purchase. Proof of purchase would be original order number/purchaser. If item was purchased well past return timeline item may not be returnable.

Please contact sales@rriveter.com to receive approval of return for store credit.

All items purchased at R. Riveter’s Scratch and Dent sale are FINAL SALE and cannot be returned. Gift Cards are non-refundable/returnable

 

Exchanges

In order to process an exchange, the customer must complete the return process above and repurchase item they are wanting instead. 

After 30 days, items may be returned for manufacturing repair.

Submit a return request by going to our Return Portal and entering proper order information.

 

 

 

 

Have more questions? Submit a request

1 Comments

  • Avatar
    Karen Roth Gehrt

    After viewing Fox 'n Friends, and want to support the military, so I ordered Otto bag on12/9/17, received the 15% Fox & Friends discount. Order amount is $218.79. I received 0rder email confirmation # RRW31729 for order number 31729 indicating item would be shipped between Feb. 15-28. However, today I received my Visa bill and noted the Otto purse has already been charged to my Visa Card. I am very upset that my card has charged $218.79 for an item that will not be shipped until mid to late February. I am not in the habit of paying for something this far in advance. Typically, reliable companies do not charge one's credit card until the item is shipped. This must be rectified to my satisfaction immediately. If it is not, I will not only let F & F know, I will also dispute the charge until the item is in fact shipped as stated in email. I can be contacted by phone - 217-493-3067 or email: gehrtk@vt.edu. If I do not hear from someone by the lst of next week, I will take the steps outlined. Please advise - Karen Gehrt

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