Returns & Exchanges

RETURN FOR REFUND

Sometimes you get a bag that just doesn’t quite fit your idea of what you wanted. No problem it happens! If you decided this in not the perfect bag for you, R. Riveter would love the chance to try again. Please return the bag to R. Riveter within 30 days and you will receive a full refund, minus the shipping fee. Full refunds will be given on all items as long as it was returned within 30 days. 

In order for a return or exchange to take place the item must be in good condition with tags still attached.

EXCHANGES

We are happy to exchange your bag for you if you are not satisfied with the style you originally ordered. You will have to send back your bag to be returned and then order the bag you would like to get instead. Because our Limited Edition Bags sell out so quickly we suggest you grab any limited edition bag as soon as you can and we will refund your money for the bag being returned as soon as we receive it in our warehouse.  

Customer is responsible for all freight charges. Shipping and handling is non-refundable.

Any return, exchange or repair will not be accepted without the return authorization form and will be returned to the customer.

*Gift Cards are Non-refundable & non-returnable

After 30 days, items may be returned for manufacturing repair.

Submit a return request by going to our Return Portal and entering proper order information.

 

 

 

 

Have more questions? Submit a request

1 Comments

  • Avatar
    Karen Roth Gehrt

    After viewing Fox 'n Friends, and want to support the military, so I ordered Otto bag on12/9/17, received the 15% Fox & Friends discount. Order amount is $218.79. I received 0rder email confirmation # RRW31729 for order number 31729 indicating item would be shipped between Feb. 15-28. However, today I received my Visa bill and noted the Otto purse has already been charged to my Visa Card. I am very upset that my card has charged $218.79 for an item that will not be shipped until mid to late February. I am not in the habit of paying for something this far in advance. Typically, reliable companies do not charge one's credit card until the item is shipped. This must be rectified to my satisfaction immediately. If it is not, I will not only let F & F know, I will also dispute the charge until the item is in fact shipped as stated in email. I can be contacted by phone - 217-493-3067 or email: gehrtk@vt.edu. If I do not hear from someone by the lst of next week, I will take the steps outlined. Please advise - Karen Gehrt

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