At R.Riveter, we are happy to take back any R.Riveter Handbag or Accessories within 30 days of receiving your item. The customer must show proof of purchase (the order number and the email address used to place the order). Items must be returned in the original condition to qualify for a refund. We will apply the refund to the original form of payment.
- Have your order number and email address ready.
- Complete the steps listed on the screen.
- You can print your return label or show your QR code at one of the approved locations to have the label printed for you. (The QR code is provided via email once you request your return authorization.)
- Take your return to any of the 32,000 US United States Postal Service drop-off locations.
- Look for updates, as we will keep you informed so you can easily track your return and refund progress.
- We will deduct $10 from your refund to cover the shipping and handling costs.
To process an exchange, please complete the return process above and place a new order.
Please click on the link below to be taken to the return portal:
Our customer experience team is happy to assist you in placing a new order. Feel free to reach out to firstname.lastname@example.org with any questions.